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Touch Solutions

Frequently asked questions

Potential users or friend/relative of a potential user:

Consult a Touch Bionics Certified Provider. Specific criteria must be evaluated before being fit with a prosthesis

The first step is to find a local prosthetist and set up a consultation. Our Certified Clinician Finder is a great resource for helping you to locate a certified provider. Once the prosthetist has determined the individual is a good candidate for the i-limbtm or livingskintm prosthesis, Touch Bionics will work directly with the practitioner to begin the process.

Please refer to the Warnings and Precautions section in your device user manual for Touch Care coverage guidelines. You can also download the manual here.

Your prosthetic team will work to submit the appropriate insurance claim information to the health insurance payer. Touch Bionics has a dedicated reimbursement team, serving as a resource to your prosthetist, and can assist in the reimbursement process.

Yes, active and passive prostheses serve different purposes; however, they do compliment one another. Consult your prosthetist to determine which solutions are most appropriate for you.

Visit the online Certified Clinician Finder to find a provider in your area.

Prosthesis wearers:

If you are using an i-digits device, you should charge your battery until a solid green light shows on the charger base. For an i-limb hand, charge the battery until a green light shows on the wall charger plug-approximately 120 minutes for a 800mAh battery, 90 minutes for a 1300mAh battery, and 180 minutes for a 2000mAh battery.

We recommend replacing your battery once a year for optimal performance. Contact your local prosthetist and he or she can order a replacement battery on your behalf.

Please contact Customer Support with your serial number handy. We will determine if you are eligible to receive an iPod and ship to you as soon as possible.

Close all apps on the iPod and then turn off the hand. Turn the hand back on, then wait for two minutes. Next start the my i-limb app on your iPod. It should prompt you to connect.

Any user with a device still covered under Touch Care is eligible to receive complimentary coverings every three (3) months. In order to initiate shipment, you must first complete a post-fitting assessment via the Patient Care Pathway. Upon completion, Customer Support will receive an email notification of the covering request, thereby triggering the shipment.

We provide donning and doffing instructions on our website. Please refer to the i-limb skin natural donning and doffing instructional video under the general videos or to the Coverings Guide under the document library.

Touch Bionics' service and support package includes a warranty that runs from the original purchase date and is dependent on the device package purchased. Visit our Touch Care page or contact Customer Support for further information about the Touch Care program.

Contact Customer Support and we will assist with troubleshooting to determine if the device needs service or repair.

Your prosthetist must contact Customer Support, complete a product repair document, and provide Touch Bionics with your device serial number. Upon completion of the product repair document, a Touch Bionics service call number will be assigned that links your specific repair to your individual device. Your prosthetist must ship your device to us, taking care to package it well so that it is not damaged during shipment. To ensure prompt processing of the repair, the shipment should include the product repair document, appropriate return mailing address, email address, and phone number. We recommend shipment is by a traceable method as Touch Bionics will not be held responsible for packages damaged, lost or missing in transit. If your device is covered under Touch Care, Touch Bionics will remedy the defect as set forth in the warranty terms and conditions. To obtain an update on the status of the repair, contact Customer Support. * Please always reference the device and serial number when calling for an update on your repair.

It is Touch Bionics' aim to ensure excellent care for our devices at all stages of the product life cycle. Our recommendation for patients wearing i-limb devices that are over five years old is to explore options to upgrade to our latest technology. By providing these patients with our latest technology they can enjoy all of the technological advances including important new features, improved durability and the coverage of Touch Care. Our reimbursement team will work to support you in determining the best path for your patient. In the rare cases where our reimbursement experts have found that the patient has no funding for a new device, we will work with you to either repair their existing device or find another suitable low-cost solution.

Please contact us at Customer Support with the details of your request and we will be happy to provide a demo device.

Our biosim control software is compatible with both Mac and Windows, but the simplest way to program the i-limb device is through one of our mobile control apps. We offer an app for both clinician and i-limb wearers. The app for clinicians is simply called biosim and the app for users is called my i-limb. my i-limb and biosim control apps are available for download in the Apple app store and are compatible with the following Apple devices: iPod 5 or newer; iPhone 4s or newer; iPad 4th generation or newer; iPad mini.*

The customer code is provided at the time of biosim registration via the automated email you receive when you first activate the account. If you have misplaced your code, call Customer Support.

You can reset your password by clicking the "reset password" link under the Patient Care Pathway log-in page to have a temporary password sent to your email address. Touch Bionics does not store your password. *NOTE: Only devices manufactured after June 1, 2013 have Bluetooth connectivity. Contact Customer Support if you do not know when your device was manufactured.

Check that the power cable is unplugged. Also, verify the settings on the electrodes. Start out at a setting of 3 or 4 and then turn up if necessary.

Livingskin - passive cosmetic prostheses

Depending on the extent of the surgery that you have had, it is recommended that patients wait approx 6 months to ensure complete healing (6 months for hand; 3 months for fingers), and eliminate swelling prior to taking impressions. However, the authorization process can be started before your clinical appointments.

Absolutely not. The level of function varies with each prosthesis depending upon the type of device. All livingskin prostheses can perform non-manipulative activities, such as supporting, stabilizing, pushing and pulling. Finger prostheses and most hands can be positioned for use during activities such as typing and playing the piano.

This depends on the level of restoration. For example, if a finger prosthesis is made to replace just the tip of a finger or fingers, they can easily move and perform tasks. If the fingers are missing completely, then movement is limited. In some cases, an internal armature is inserted that can be bent into a desired position.

livingskin users do not wear their prostheses when bathing, sleeping, or during activities that will be more strenuous on the silicone prosthesis. This includes activities such as guitar playing, sports, construction and auto maintenance. It is important to avoid oil-based products. Many hair and body products contain oils and should only be applied when not wearing the prosthesis.

The life expectancy of a livingskin prosthesis depends on how it is used and maintained. With proper care and normal use, the average lifespan is 2 to 4 years. If a duplicate prosthesis is purchased at the same time, this can help to prolong the life of both pieces - alternating use can help manage the wear on a device.

Fabrication of each custom silicone prosthesis is very labor-intensive. Manufacturing time can range from 2-3 weeks for a finger, 3-5 weeks for hands, and 6-8 weeks for larger prostheses.

Most livingskin finger, hand, and foot prostheses are suspended by suction. When suction suspension is not possible, a combination of other methods is used.

Prostheses such as above and below elbow devices do not require the use of a lubricant.

Once painted, the color of the prosthesis can be darkened, using our SeasonGuard product, the proprietary pigmentizer, which fades over time, as would a normal "tan". Customers are advised to have their prosthesis painted when they are not tanned. The color cannot be made lighter.

Depending on which livingskin product you select, it may be possible to provide the prosthesis with your preferred nail shape. If the nails are acrylic, you will be able to paint your nails. You must use a NON-ACETONE nail polish remover

Yes, people with significant body hair can request DermaHair. Our custom matched, synthetic, non-removable hair can be incorporated into their prosthesis. The DermaHair is embedded within the top layer of the livingskin, therefore it cannot fall out or fade away. This feature must be specified prior to the manufacturing process, and there is an additional cost to have it included in the prosthesis.

The silicone used to make a livingskin prosthesis is virtually stain proof. However, since there are many new chemicals and products that have not been tested, caution must be exercised when coming into contact with these materials. Some products to avoid are blue Woolite, carbon paper, unwashed clothing and fabrics, and certain leather tanning products.

Yes, each livingskin prosthesis is covered by a 1-year repair or replacement warranty when proper and adequate care is given to the prosthesis. A 2-year repair and replacement warranty applies when a duplicate prosthetic device is provided at the same time, and the devices are worn alternately to avoid excessive wear. All higher-level prostheses such as below elbow, above elbow and below knee, are covered by a 1-year warranty.

Never attempt to glue or repair the prosthesis yourself. Please call your local practitioner before sending the prosthesis back for repair.

Yes, in the United States, many insurance companies and Workers Compensation Boards pay for livingskin prostheses.